Originally posted by ChicGandil
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John Woo THE KILLER custom from HKR
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The HKR order I put in at the end of 2020 took over six months to arrive - but it did arrive, and the discs are all great, which is the main thing.
As a one-man operation, I think he basically finds it impossible to get orders processed in a timely fashion, but if you subscribe to their mailing list you'll receive regular, somewhat stressed out assurances that everyone will receive their orders eventually, and apologies for the fact that he doesn't have time to reply to everyone's emails, etc etc. So, an "it's all good - please just wait" situation basically.
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I’m in the same boat, waiting on a physical order for about 10 months now. I’d been in touch with Jacob early on to confirm a change of address with him but since then radio silence. Just yesterday I wrote to make sure that a package hadn’t been sent to the old address or anything. Who knows, this may get me put at the back of the queue but it had been long enough that I figured, well, can’t hurt to check in any more than sitting patiently and waiting has with the same result.
I’m frustrated because I placed the order expecting it to take ages, but more than six months was definitely outside of the window of what I had imagined. This may be cash thrown away at this point, but I’d still really love to receive the flicks I’d requested so, well, fingers are crossed.
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Have you subscribed to the HKR mailing list, Flash?
Not that it's really any excuse for accepting money for orders he's unable to fulfill, but he sends out regular (lengthy) apologies for the delays in posting orders and for his inability to reply to people's messages, inviting people to claim their money back via paypal if they're sick of waiting etc etc.... I believe the last email also stated that he'd had an extended period of illness which has put him even further behind.
With all due respect to the guy and his fine work, he's clearly dealing with a situation that's pretty unmanageable for a one-man-band operation, and he should probably take some action to address that ASAP. Makes me glad I got my own discs after a mere six month wait a while back, in happier days.
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Originally posted by BW Haggar View Post....
With all due respect to the guy and his fine work, he's clearly dealing with a situation that's pretty unmanageable for a one-man-band operation, and he should probably take some action to address that ASAP. Makes me glad I got my own discs after a mere six month wait a while back, in happier days.
Glad I got my physical discs (even if one won't play in any player -- I was able to rip the data off with MakeMKV), and honestly, am still eagerly awaiting _Bullet in the Head_ since it feels like it's never going to get a reasonable release.
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Originally posted by BW Haggar View PostHave you subscribed to the HKR mailing list, Flash?
His last newsletter I received was 12/13.Last edited by Flash; 03-16-2022, 05:02 PM.
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Yes, these are all legitimate issues.
In terms of what HKR could do to resolve things, it's not my place to tell people how to run their not-quite-businesses, but if I were in his shoes, I think that a) shutting off new orders until the existing backlog is cleared, and b) pausing work on new projects until the backlog is cleared, would definitely be a responsible course of action, along with c) moving toward a new workflow based around replicating a fixed number of copies of each title in advance, putting a stock level on the website, and only selling discs which already exist and are ready to ship. But hey, what do I know? : )
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